IT Service Desk

  Determine which project is generating the most number of issues and how many are priority to get resolved. Monitor their status andfocus on the ‘To Do’s’ and ‘In Progress’.

  Analyze peak periods of issues by days and months. Allocate optimum staffing on days/months where issues spiketo avoid backlogs.

  Track how fast tickets are being resolved and how many are beyond expected resolution period. Determine the projects without due dates and update.